Question 1

How do I get the copies of my invoices?

Accepted Answer

The order confirmation you have received by email is the document justifying your purchase. This document will be requested in case of refund/exchange along with the delivery note.

Question 2

How many years is the warranty of the Product?

Accepted Answer

Most of the electronics products are covered with one year warranty. However, there is no warranty on accessories like free items, batteries, chargers, brushes, hoses, etc.

Question 3

How can I purchase an extended warranty?

Accepted Answer

The extended warranty cannot be purchased separately. It can only be purchased together with a product. Once you add an item to your shopping cart, a pop up will appear to add this service to your purchase.

Question 4

What are your repair conditions?

Accepted Answer

There is no warranty without proof of purchase (order confirmation and delivery note). There is NO warranty on accessories (batteries, chargers, brushes, hoses …).Items subject to supplier home delivery like TV’s and big appliance are entitled to on-site maintenance in conjunction with our supplier services.

Question 5

How to unsubscribe to the Newsletter?

Accepted Answer

Please contact us on this page www.carrefourken.com/contact-us, or call our customer service on 0800 221 322 as soon as possible. We'll be happy to serve you.

Service and Warranty

Service and Warranty

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