Question 1

What criteria do I have to meet to receive MyCLUB points and coupons?

Accepted Answer

You receive MyCLUB points that you can redeem in-store and online. Coupons are allocated based on individual shopping behavior.

Question 2

Can I share my MyCLUB card with family members?

Accepted Answer

Yes you can share your MyCLUB card. Your family members simply have to register and enter your MyCLUB details then you, the primary MyCLUB card owner, will receive a text message to ensure that you are happy to link both cards.

Question 3

Can I create a cart on the website and complete the payment by APP?

Accepted Answer

Yes, if you’d prefer you can shop via www.carrefourken.com to create your cart and complete the payment on the APP. This also works vice versa, so you can shop on the APP to create your cart and complete the payment on wwww.carrefourken.com – just make sure you’re logged in with the same details for both the APP and the website.

Question 4

What can the APP be used for?

Accepted Answer

You can use the can use the APP to shop all of your favorite groceries & electronics items.

Question 5

How can I view my Shopping Lists from the app?

Accepted Answer

We are working to integrate this into the APP, in the meantime you can continue to use the service on wwww.carrefourken.com

Question 6

Where can I find my shopping receipts?

Accepted Answer

You can track online orders by clicking on the ‘More’ option at the bottom right of your screen, and select ‘My Orders’ and ‘View order details’. If you’ve purchased in-store, you can head to your ‘MyCarrefour’ section and head to ‘E-receipts’. All of your receipts are saved here so no more printing needed, you can go green!

Question 7

How do I access The Entertainer from my App?

Accepted Answer

For MyCLUB members who were eligible for The Entertainer promotion, you can access The Entertainer from your Carrefour App via ‘MyCarrefour’, which is at the bottom Centre of your screen. Here you can see all of your Entertainer offers for Carrefour without leaving the app. You can check if you’re eligible for this promotion by contacting Customer Services on 0800 221 322

Question 8

What do I do if I can’t access my coupons to use in store?

Accepted Answer

Try to check if the coupons can be accessed before you get to the checkout. If you cannot see the coupons in App, please contact Customer Services on 800-73232

Question 9

How do I redeem my MyCLUB loyalty coupons?

Accepted Answer

If you’re in store, please activate your coupons and discount before reaching the cashier as there is sometimes a delay of a few seconds. You can activate a coupon by clicking on the MyCLUB icon at the top right of the screen, then click on ‘Coupons’ to reveal the list of your loyalty coupons to date. Your individual barcode then be scanned by the cashier and redeemed.
If you’re shopping online, you can redeem your coupons for online purchase by activating them in the app.

Question 10

How do I redeem my MyCLUB points online?

Accepted Answer

You can redeem your MyCLUB points online by defining the amount you want to redeem before checkout.

Question 11

How do I redeem my MyCLUB points in-store?

Accepted Answer

You can redeem your MyCLUB points in-store by enabling the option or defining the amount in the app before scanning your MyCLUB barcode. You can also inform the cashier about the exact amount you want to redeem before getting your MyCLUB barcode scanned at checkout

Question 12

Where can I find my MyCLUB points, discounts and coupons?

Accepted Answer

You can find your MyCLUB points, discounts and coupons by clicking on the MyCLUB card icon at the top right of the screen. This will show you how many points you have, points that you can redeem for cash value, and all of the coupons you can use to enjoy Carrefour even more! You can also access this via the ‘MyCarrefour’ option, which can be found at the bottom centre of your screen, and head to the ‘MyCLUB’ section.

TIP: If you’re shopping in store, you can gain additional points by checking the MyCLUB offers from the MyCarrefour Services page before you head into one of our stores, so you can plan your shopping better.

Question 13

How do I create a new MyCLUB card?

Accepted Answer

When you download the APP you will automatically be given a MyCLUB number. Click on the MyCLUB card icon on the top right corner to view this.

Question 14

How can I register my existing MyCLUB card?

Accepted Answer

Once you have logged in to the APP you will be asked to register your details. There is an option to check that allows you to link any existing MyCLUB card number.

Question 15

I’m new to Carrefour, can I sign up to Carrefour on the App?

Accepted Answer

Yes, you will be prompted to ‘Log in’ or ‘Sign up’ when you access the app for the first time. Select the ‘Sign up’ option and add in your details. If you have an existing MyCLUB card, you will have the option to enter your MyCLUB card number to start earning great rewards, straight away.

Question 16

How do I register my existing account on the App?

Accepted Answer

When you have downloaded the app you will be prompted to either ‘Log in’ or ‘Sign up’. You will need to log into the App with the same details you use on the Carrefour KEN website – don’t worry, you’ll only have to do this once!

Question 17

Where can I get the App?

Accepted Answer

Head to your App store on any mobile device and search for ‘Carrefour KEN’ or download now

https://apps.apple.com/ae/app/maf-carrefour-online-shopping/id626805470

https://play.google.com/store/apps/details?id=com.aswat.carrefouruae&hl=en_ZA&gl=US&pli=1

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